The AI your business runs, grounded in what it can verify
A verified assistant and website chat that answers from your own knowledge, captures enquiries, takes bookings and orders, raises support tickets, routes actions for approval and follows up across channels — one platform, switched on flow by flow.
One assistant, on your website and beside your team
Aura AI is both a customer-facing website chat and a staff assistant. The chat answers visitors in your company’s voice; the staff assistant helps your people find answers and get work done. Both are held to the same rule: never invent a fact, a price, or availability — every answer comes from a tool, your company knowledge, or the customer.
- Multiple independent chat agents, each with its own flow, rules and appearance.
- A person can take over a live conversation, then hand it back.
- Replies in English whatever language the customer writes in.
Live on your site in one line
Drop a single script tag on your website and Aura’s chat launcher appears. The chat runs same-origin in an iframe on the Aura domain, so there are no cross-site cookie problems — and each page load mints a short-lived signed session, so the public embed key names your company but authorises nothing on its own.
- Per-agent appearance: title, greeting and accent colour.
- Verified domains — a site must prove it owns a domain before the bot runs there.
<!-- Paste once, before </body> -->
<script src="https://<your-aura-host>/embed.js"
data-key="<your embed key>"></script>Framing stays locked down
Only the widget page may be embedded. Every other page of the Aura console refuses to be framed.
Grounded answers, with the source named
Aura AI builds a knowledge base from your website pages, uploaded documents, scanned text and hand-written articles. When a visitor asks a general question, the assistant answers only from what it retrieves — quoting the page or document it came from, and saying plainly when it doesn’t have the detail rather than guessing.
- Sources: website crawl, documents, OCR text and knowledge-base articles.
- Website search is guarded — HTTPS only, no internal or private addresses.
Illustrative interface — not live data
Turn conversations into work that gets done
A company’s behaviour comes from the flows it switches on — there is no fixed “type”. Each flow carries its own steps, fields, rules and tools, and the actions it prepares can be sent through a human approval gate before anything happens.
Bookings
Services, resources and operating hours, with an availability engine that prevents double-booking at the store level — not just in the prompt.
Orders & catalogue
Products and services with prices in rand and stock checks, quotes and orders — prices and availability always from a tool, never guessed.
AI ticketing
An AI-first support desk: tickets logged from chat or console, conversational support, summaries, assignment and a full event trail.
Follow-up & channels
AI-drafted follow-ups over email, SMS and WhatsApp, moved through a state machine so nothing is sent without passing the step it should.
Documents & OCR
Uploads read by type, structured fields extracted, and anything below a confidence threshold sent to manual review instead of trusted.
Identity & liveness
Randomised challenges prove a real person is present, with captures deleted on a retention schedule — a POPIA-aware posture by design.
From a scanned page to structured fields
The document pipeline sniffs a file’s real type from its bytes, routes it to the right reader, and pulls the fields that matter into consistent structured data. South African ID numbers are validated properly — thirteen digits, checksum, and the birth date, gender and citizenship they encode.
Illustrative interface — fictional details, not live data
Provider-independent, and isolated by design
Aura AI defaults to a cloud model and can switch to Anthropic Claude or a local model per company by configuration alone. Every company’s data, files and settings are kept separate.
Choice of AI provider
Cloud model by default; Anthropic Claude or a local Ollama model per company, by configuration.
Multi-tenant isolation
Every company gets its own data, storage and configuration — separated on every table.
Security posture
Tenant isolation, encrypted per-company secrets, rate limiting, audit trails and a production-readiness gate.
Live-editable AI Skills
Claude-style skill files layer extra behaviour on the assistant and take effect on the next message.
AI Engineer
Reviews how the assistant is performing and proposes prompt or configuration changes for approval.
API connectors
Give the assistant HTTP tools without code, and integrate Aura AI into other systems by API key.
Availability of individual features is confirmed per company during setup.
See Aura AI answer for your business
We’ll set up a walkthrough with your own examples and show you exactly how the assistant stays grounded.